Refund policy
Return & Refund Policy – Partial Payment (COD Orders)
To ensure genuine orders and smooth processing, we offer Cash on Delivery (COD) with partial payment on all products.
1. Partial Payment for COD Orders
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When you choose Cash on Delivery (COD), a partial payment is mandatory at the time of placing the order.
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The remaining balance must be paid at the time of delivery.
2. Cancellation Policy (Before Shipping)
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If you cancel the order before it is processed, you are eligible for a 50% refund of the partial payment made.
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The remaining 50% of the partial payment is non-refundable and will be retained as processing and handling charges.
3. Cancellation / Refusal After Shipping
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Once the order is processed or shipped, no refund will be provided for the partial payment under any circumstances.
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If the customer refuses delivery, is unavailable, or the order is not accepted at the time of delivery, the partial payment will not be refunded.
4. Non-Delivery Due to Customer Reasons
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If the order is not delivered due to incorrect address, unavailability, refusal, or repeated failed delivery attempts, the partial payment is strictly non-refundable.
5. Return Policy for COD Orders
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Partial payment made for COD orders is non-refundable once the order is delivered.
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Returns, if accepted, will be processed in accordance with our standard return conditions and will not include a refund of the partial payment.
6. No Exceptions
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Partial payments are collected to prevent misuse of COD.
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By placing an order, the customer agrees to this Partial Payment, Return & Refund Policy.
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No exceptions will be made beyond the conditions stated above
We offer a 7-day return window, which means you can request a return within 7 days of receiving your item.
To be eligible for a return:
The item must be unused and in its original packaging.
You must provide the receipt or proof of purchase.
To initiate a return, send us an email. Once your return request is approved, we will provide you with instructions on how to send the item back.
Please note:
Items returned without prior authorization will not be accepted.
Replacement Policy
If you receive a damaged or defective item, please report it to us within 24 hours of delivery, along with photos/videos as proof.
Once we receive and inspect the returned item:
We will confirm the eligibility for a replacement.
If approved, a replacement will be delivered within 7-10 business days.
Replacements are subject to stock availability. If a replacement is not available, we may offer a refund or an alternative item.
Refund Policy
After we receive and inspect your return, we’ll notify you via email or message regarding the status of your refund.
If approved:
Your refund will be credited automatically to your original method of payment within 10 business days.
